Terms of service

Shopping with Little & Cool

These terms apply to purchases from littleandcool.com. Contact support@littleandcool.com or use our contact form if you need help with an order.

Products and choosing your options

Each product page describes the item, available options and what is included. Styling props and other products in photographs are not included unless expressly listed in the description. Check the selected size, colour and quantity before placing your order. Supplier age bands are approximate and are not garment measurements.

Prices and orders

UK prices are shown in pounds sterling. Delivery charges and the final order total are shown before you pay. You can correct your selections and delivery details before submitting your order.

An order acknowledgement confirms that we have received your order. We confirm acceptance when your goods are dispatched. If an item cannot be supplied, we will contact you and refund any payment for that item. We will not substitute a different product or charge a higher price without your agreement.

UK delivery

Orders are processed in 1 business day. Estimated delivery is 3–6 business days after dispatch. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates.

Standard UK delivery is £3.95 for orders below £50 and free for orders of £50 or more after discounts. See our delivery information. Contact us with your order number if your delivery is delayed. Your statutory rights for late or missing deliveries are unaffected.

Cancellations, returns and faulty goods

Our Returns & refunds policy forms part of these terms and explains our 30-day return-notification window, return conditions, postage costs and refund timing.

For change-of-mind returns, you pay the direct return postage cost. We do not charge a restocking fee. We cover reasonable return costs for faulty or incorrectly supplied goods. Contact us before sending an item so we can provide the appropriate return instructions. Do not send returns to the warehouse without those instructions.

UK consumers normally have 14 days after delivery to tell us they are cancelling an online order, followed by another 14 days to return the goods. Our extended return offer does not reduce those rights. Statutory rights apply to sale items too. The full returns policy explains when standard outbound delivery is refunded.

You can cancel by emailing a clear statement to support@littleandcool.com. You may use the optional form below, but it is not compulsory.

Optional cancellation form

To: Little & Cool, support@littleandcool.com

I give notice that I cancel my contract for the following goods:

• Goods and order number:
• Ordered on / received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if sent on paper:

Privacy and complaints

Our Privacy policy explains how personal information is used. For a complaint, email support@littleandcool.com and include your order number where available.

Nothing in these terms excludes liability that cannot lawfully be excluded or removes consumer rights that apply where you live.